Refunds: HERfurs does not offer Exchanges, Returns or Refunds of any kind on any items offered for sale. All sales are final, no returns or exchanges accepted. We stand behind the quality of our products and inspect each item carefully before being shipped out. Please ensure you reference size charts and carefully measure for accurate sizing as there are no exchanges or returns are allowed for size differences. If you find any problems with your product please email us within 3 days of receiving your order at hello@herfurs.com Preorder/made to order: Once you have placed a preorder on any item they are a final sale and cannot be exchanged or refunded. Shipping: Please note that your shipping and billing information is required to match in order for us to successfully process your order. Use PAYPAL to check out for addresses that do not match. For security purposes, in the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund to you within 24 hrs.